The GU Estates Limited must look after your personal information by law. The main legislation that applies to protecting your information is:
We may contact you to offer information about our other products and services which we believe may be of interest to you. We use several methods of communication, including:
This Privacy Notice applies to the use and processing of personal information collected under our trading name GU Estates Limited. The GU Estates Limited is the Data Controller and we have a legal duty to protect any information we collect from you. The phrases ‘us’, ‘we’ or ‘our’ will mean those businesses listed above which form the GU Estates Limited.
Personal data is any information relating to an identified or identifiable natural person “a data subject”; an identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as their name, alias, address, national insurance number, telephone number, email, contact information, financial information, IP address. It can include information in different formats including electronic data, hand-written notes, voice recordings, photographs, CCTV footage.
Special category personal information is personal information which reveals racial or ethnic origin, political opinions, religious/spiritual/philosophical beliefs, trade union membership, genetic or biometric data, physical or mental health data, sex life or sexual orientation data, criminal or alleged criminal offences.
Information we may collect directly from you
Why we collect it
Your name, address, phone number, email address and your needs
To provide you with estate agency services to find a property to buy, sell or rent
Your marital status, date of birth, nationality, employment details
When you enter into a residential sale or letting agreement
Your date of birth, nationality and details from identity documents you provide
To perform anti-money laundering and rent referencing checks (as required by law)
Proof that you have available funds to support any offer that you make to buy a property
To ensure you able to pay the required amount of deposit
Financial information, like a copy of your bank statement or a mortgage offer
To provide evidence of your capability to buy a property
Details of your mortgage arrangements and how long you have owned your property when you register to sell
To perform anti-money laundering checks (as required by law)
Details of any mortgage, insurance, licensing documentation and service contracts which you have in place regarding a property you wish to let
Where you are a landlord and we are providing you with letting and/or management services
Your marital status, employment details, national insurance number, nationality, residential status, bank details and credit history
To carry out referencing and credit checks
Details relating to your property including photographs, floor plans, energy performance certificate, home condition reports, property description, virtual tour, walk through video
To deliver our service to you when you engage us to market a property for you
Photographs of your property, an inspection report and inventory, to accurately record the condition of your property at the start or end of a tenancy
So we can deliver our management and letting service to you
Moving in and out dates and corresponding utility meter readings
So we can deliver our management and letting service to you
Your moving in and out dates, and details of the deposit paid where you are a tenant when registering or releasing any deposit from a deposit protection scheme
To fulfil our contract of service
Your name, gender, previous name(s), date of birth, telephone numbers, current address, previous addresses, details of your health, any dependents, your nationality, bank account details, savings, investments, existing financial commitments, your credit history, your mortgage requirements and existing protection requirements
To enquire or apply for a mortgage or insurance protection products on your behalf
Your communication and marketing preferences
To ensure we only send you details of properties and services you are interested in via your preferred communication method (as required by law
Why we share your personal information
To install for sale or to let boards, to appoint managing agents and building maintenance contractors, to arrange EPC visits, to arrange for contractors to provide safety & statutory tests and to take inventories
To undertake a structural or Homebuyers survey
Solicitors or conveyancers
To provide home conveyancing services
To progress your enquiry or application for a residential or buy to let mortgage application
To progress your enquiry or application for buildings and contents insurance, critical illness cover or rent guarantee
Rent and Legal insurance providers
To set up landlord insurances, and in the event of a claim
To pursue a claim for breach of tenancy agreement
To check your creditworthiness, obtain a tenant references and to help prevent fraud and money laundering
For the payment of Council Tax
Law enforcement bodies including the police, HMRC and local Council
To comply with court orders or legal obligations
Landlord, tenant or guarantor
To comply with our legal obligations where we are providing a lettings service
The parties whose property you have viewed or on whose property you have submitted an offer
To communicate your offer or feedback on the viewing
For payment of utility bills
Debt collection companies
To assist us in recovering any monies which are owed
Deposit Protection Scheme providers
To provide a Tenancy Deposit Protection Scheme
ARLA Propertymark, a professional body responsible for raising professional standards amongst letting agents
If information relating to you is requested by them in order to protect your interests
The Property Ombudsman
Where they are providing a dispute resolution service in connection with letting services
Anonymised information on properties and geographical areas may be kept for longer to assist us with property market forecasting and trends. Anonymised information is not subject to privacy legislation or the Data Protection Act and may be kept for as long as it is needed.
We only send you promotional emails, mail, text messages or contact you by telephone, if you agree to each method of communication. You can stop receiving promotional mail, text messages or telephone calls by contacting your local branch. If you would like to unsubscribe from our email service please contact email@example.com Email communications will stop within 7 days.
Subject Access Request
If you wish to make a request for access to a copy of your personal data, or to exercise any of your other rights, please write to us in the first instance. Further information on the request process and a subject access request form is available from firstname.lastname@example.org Please be aware if we receive all the necessary information with your request, we are able to locate your data and send it to you more quickly. We will endeavour to respond to and comply with your request as quickly as possible. We are aware of the statutory deadline for a subject access request; however we will always try to send your information before the legal deadline.
Making a data subject access request
1. We need sufficient information for us to locate your personal data. We do not have a single database and some of your information may be held in paper files.
2. If you are seeking information for just a period of time or a specific issue, please tell us as this will help us and speed up your request.
3. We may need to ask you for proof of your identity. It is an offence to request the personal information of someone else.
4. There is no fee for this service.
5. The statutory deadline is one month. We may extend this deadline if your request is complex.
6. You will receive all the information you are legally entitled to. You will not receive information regarding third parties or other individuals. You will not receive legally privileged information.
We have a form to assist you with your request, it is available from email@example.com
Links to other websites
Our websites and communications with you may provide links to other websites for your convenience and information. These websites operate independently from us and have their own privacy notices or policies, which we strongly suggest you review. Where linked websites are not owned by the GU Estates Limited, we are not responsible for their compliance with the Data Protection Act 2018 or other privacy legislation.
Updates to our Privacy Notice
We reserve the right to amend and update this Privacy Notice as required, therefore it is advisable you review this notice at regular intervals.
This Privacy Notice was last updated in October 2020.
You can seek independent advice and/or submit a complaint about data protection, privacy and data sharing issues directly to the Information Commissioner’s Office (ICO) at:
Information Commissioner’s Office
We may modify these Terms from time to time and such modification shall be effective upon posting, therefore you are advised to review these Terms periodically. You agree to be bound by any changes to these Terms when you access the Website after such modification is posted. If you do not agree to be bound by them, you should cease to use the Website.
Access to the Website is permitted on temporary basis and we reserve the right to withdraw or amend the service we provide on the Website without notice. We will not be liable if for any reason the Website is unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to the Website. You are responsible for ensuring that all persons who use the Website through your internet connection are aware of these Terms and that they comply with them.
From time to time we may restrict access to some parts of the Website, or the entire Website, to users who have registered as members.
Nothing on the Website is intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed by you on such information.
You must not misuse this Website. In particular, you must not hack, circumvent security or otherwise disrupt the operation of our system and/or the Website nor attempt to carry out any of the above prohibited actions.
You must not provide links to this Website on any website without our prior written consent.
You must not upload or use inappropriate or offensive language or content or solicit any commercial services in any communication, form or email you send or submit from or to the Website.
To register as a member of the Website, you will need to click on “Register” from the top of the screen then complete the on-screen form.
Each registration is for a single user only.
You agree that any information you provide to us about yourself upon registration or at any other time will be true, accurate and complete and that you will ensure that this information is kept accurate and up-to-date at all times.
We shall not be held responsible for the content, accuracy or opinions expressed on the websites to which a link is provided on the Website. These websites are not monitored or checked by us. The inclusion of a link on the Website does not imply our approval, affiliation, endorsement, or adoption of the linked website (or any information contained therein). You should make whatever investigation you feel necessary or appropriate before proceeding with any transaction with any of these third parties. When leaving this Website, you should be aware that our terms and policies no longer govern, and, therefore, you should review the applicable terms and policies, including privacy and data gathering practices, of that website.
We take no responsibility for the advertisements of third parties posted on the Website or the goods or services provided by its advertisers.
The information provided on the Website is for general interest only and does not constitute specific advice. Whilst we endeavour to ensure that the information on the Website is accurate, complete and up-to-date, we make no warranties or representations that this is the case. We accept no liability for any loss suffered as a result of your use of the Website or reliance on any information provided on it and we exclude such liability to the fullest extent permitted by law.
We are not responsible for any error, omission, deletion, interruption, defect, corruption, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of any content on the Website. We are not responsible for any problems or technical malfunction of any computer online systems, telephone lines or networks, computer equipment, servers or providers, software or failure of any email due to technical problems or internet traffic or the Website, including any injury or damage to any person’s computer resulting from the use of the Website. We shall not be responsible for any loss or damage resulting from use of the Website.
Nothing in these Terms shall be construed as limiting or excluding our liability for death or personal injury caused by our negligence or wilful misrepresentation.
The intellectual property rights in all elements of the Website are owned or controlled by us.
Subject to the terms below, you may download material from the Website for the purposes of using the Website. You must not copy, transmit, republish, store, frame, pass-off or link to any material or information on or downloaded from the Website without our prior written consent. You may not use any meta tags or any other “hidden text” utilising “www.guestates.co.uk” or any other name, trademark, or product name of GU Estates Ltd without our written permission.
These Terms shall be governed by and interpreted in accordance with the laws of England and you irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these Terms.
If you have any concerns about material which appears on the Website, please email firstname.lastname@example.org